Support
Frequently Asked Questions
Everything you need to know about SRIJANYASPHERE — the platform, pricing, hosting, templates, ERP, WhatsApp API, the AI chatbot and security.
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SRIJANYASPHERE is an all-in-one, no-code platform to build and run a complete web business — websites, Android apps, ERP, WhatsApp API and an AI chatbot — from a single dashboard. Choose a ready-made template for your category, update the content, and publish. Hosting, mobile responsiveness, SEO and optional PWA support are built in.
No. Everything is designed to be no-code. You pick a template, edit the content through a visual interface, and the platform handles the technical work in the background.
Full dashboard access to create, customize and manage websites across every category — with all templates, template editing, live preview, domain connection and client management included. You only pay the category-based charge for each site you actually build.
Yes. You can create and manage client websites across categories like e-commerce, blog, news, real estate, hospitality and portfolio. Use ready-made templates, connect custom domains, and preview and edit in real time before publishing. Each site has its own category-based cost, so you only pay for what you build.
We support 13+ website categories and 8 business verticals — E-commerce, Hotel, Restaurant, Spa, Hospital, School, Real Estate and General Business — each with its own templates and, where applicable, a vertical-specific AI chatbot and WhatsApp notification flows. Browse them on our Categories page.
Our team is available for any question or issue. Reach us on WhatsApp at +91 90014 91857 or email support@srijanyasphere.com — we’re just a message away.
You only pay for the websites you create — no hidden fees. Each site is priced by its category (e.g. E-commerce, Blog, School), shown clearly in your dashboard. Every website also has two options — with or without PWA — so you can choose what suits you or your client. See full details on our Pricing page.
Not fully free, but you can start with a nominal ₹100 setup (India) that gives you a temporary subdomain like yourname.srijanyasphere.com, active for 3 days. You get full access to templates, editing tools and live preview to experience the platform before committing.
To keep your site live, connect your own domain and pay the category-based charge before the trial ends. If you don’t upgrade within 3 days, the temporary subdomain and its data are removed to keep the system efficient.
The “with PWA” option adds Progressive Web App capabilities — an installable app experience, offline access, home-screen shortcuts and faster loads — for a slightly higher one-time price. You choose per website whether to enable it. Compare both on the Pricing page using the Standard / With PWA toggle.
SRIJANYASPHERE follows a strict no-refund policy — once a website payment is completed, it is non-refundable. That’s why we recommend the ₹100, 3-day trial first, so you can test templates and the platform before paying in full. Our support team is always available if you hit any issue.
Point your domain’s nameservers to ns1.skillhoard.com and ns2.skillhoard.com, then add the domain in your dashboard’s “Add Domain” section — we automatically link it and issue an SSL certificate. Propagation can take 24–48 hours. Step-by-step guides for every registrar are on our Domain Guide.
No. Every website is fully hosted on our secure, high-performance servers. When you connect a custom domain, a hosting account with pre-assigned resources (storage, bandwidth, email) is created automatically based on your plan. See details on our Hosting Plans page.
Your website build is a one-time cost. To keep it live, you renew hosting each year, priced by your category. As traffic grows you can upgrade storage, or move to VPS or a Dedicated Server. The full breakdown is on the Hosting Plans page.
Reach out to the provider or partner you got your website from, or submit a support ticket. We’ll review your usage and expand your storage to match your site’s needs. Note that high traffic can require a VPS upgrade even at low storage use, to keep performance stable.
Sites run on our specialized infrastructure with integrated templates, dashboards and dynamic management, so migration to traditional third-party hosting isn’t supported. Instead, you can scale, upgrade storage and boost performance entirely within SRIJANYASPHERE.
Absolutely. Every section is editable — text, images, contact info, services, galleries and SEO meta tags. Templates act as a foundation for structure, and you have full freedom to personalize before and after publishing.
Yes — with PWA (Progressive Web App) enabled, visitors can install your site on their phone or desktop like a native app, with offline access, home-screen shortcuts and faster loads, all without an app store. Note: some PWA features are limited on iOS/Safari due to Apple restrictions.
By default we don’t run ads on user-created sites. For content-focused templates like News, the website holder (admin) can manually place ads within the layout. Currently only platform-provided templates support built-in ad display, and only if the admin enables it.
The ERP covers complete double-entry accounting (P&L, balance sheet, trial balance, day book, journals), sales and customer ledgers, purchase and supplier management, inventory, expenses, payroll (PF/ESI/PT), fixed assets and depreciation, and budget-vs-actual tracking — all auto-synced with your orders and transactions.
Yes. It supports GSTR-1 (B2B & B2C), GSTR-3B, GSTR-2A reconciliation, e-invoicing (IRN) with GSP support, multi-rate GST (0%–28%), and TDS management and returns (26Q/24Q). It also includes bank reconciliation and Tally import compatibility.
Yes — the Hotel & Restaurant ERP (v1.0) adds room-booking and check-in/out management, GST calculation (12%/18%), restaurant billing for dine-in, takeaway and catering, revenue reports by order type, and automatic WhatsApp notifications on bookings.
It connects directly through the official Meta Cloud API with a 1-click embedded signup — no BSP middleman and no per-message markup. Each client’s WhatsApp Business Account is isolated and secured, with automatic phone-number registration and a permanent system-user token.
Clients pay Meta directly at India rates with no platform markup: Marketing about ₹0.86/msg, Utility and Authentication about ₹0.115/msg, and Service replies within the 24-hour customer window are free (+18% GST on Meta’s charges). For example, 1,000 utility order-notifications cost roughly ₹115/month.
Introduced in v2.12, the Template Variable Mapper lets clients map WhatsApp template placeholders like {{1}}, {{2}} to real data fields — customer name, order ID, amount, payment method — with no coding or developer needed.
Order confirmations, hotel booking confirmations, restaurant reservation confirmations, payment-received alerts and COD tracking — plus bulk template campaigns, CSV-targeted sends, drip sequences, CSAT surveys and opt-out management.
It’s a Groq-powered AI (Llama/Mixtral) offering real natural-language understanding — not keyword matching — with customer memory, multi-turn context, and a vertical-specific knowledge base for each of the 8 business types. It runs 24/7 and can toggle between AI mode and Menu mode per client.
The chatbot supports English and Hinglish, remembers past orders and preferences, and manages sessions within a 24-hour window with auto-restart.
Security is built in at every layer. All sites run on SSL-enabled servers with routine updates and continuous monitoring. The platform uses CSRF tokens on every POST, prepared statements with bind_param() to prevent SQL injection, output escaping to prevent XSS, HMAC-SHA256 client authentication with per-client isolation, OTP rate limiting, and role-based access with full audit logging.
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